If they realize what they are doing wrong and find a way to fix it then that will help them. They can't "regain" their good reputation because they never really had it, everyone always had nothing but complaints about this place and so far they really sucked getting back to people.
As long as they fix their issues and help people and do it in front of everyone and we get no more similar complaints then they are going to be fine. However as you can see there are so many people still coming here and spamming same thing, meaning there are still unresolved issues anyway.
Despite of the issues and complaints plus giving out some bad reputation its still surprisingly that there are still people who do come and play on this site and ending up on getting on the same issues.
These complaints would continue to pile up as long this site do continue to get new users and keeps depositing money despite of the current and pending issues.
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If you look closely, there are only a few usernames in this thread which only create spam.
1xbit has been in the gambling industry for many years and gets millions of visits a month.
If you think that a few complaints a month compared to such a huge number of users is a lot, then I'm afraid you need to verify your knowledge of statistics.