Quote from: shasan on November 24, 2021, 04:41:25 AM

How to told it is eth or something else? The address is themselves and told to send the address via email to proof the ownership. It is their address and they know it is ethereum adress. It is common sense that there is communication on whatsapp as well as email then why they rely on telegram. Also, why they will send something which is not sent as well as which is not ordered?

How did you connect with them? why you share all your information via telegram when you are speaking via email?
Telegram has tons of scammers.

As I can see it's your fault. you shared all information on telegram. which is you shouldn't do that.

Quote from: Uniochange on November 22, 2021, 06:49:14 PM

We are not scammers. If we were, we wouldn't be wasting our time defending ourselves Let's explain the steps that happened to this case so that everything becomes clear with proof of that

1. The client's exchange has been stopped due to DOGE network problems.
2. We have informed the client via email
3. our website has a Telegram link not the name of the account!!!.(And what proves this is the screenshot that the customer put on our site here)
4. User not click a link of telegram at our website , He searched for our name on Telegram, he found a fraudster account.
5. The client has given all the details to fraudsters.
6. The fraudsters came back to us, providing us with all details, asking eth. Instead of DOGE.
7. We asked the scammer to send the eth address to our e-mail from the e-mail in the request in order to make sure that he is the owner of the request and he did that.. so we sent the eth

User made mistakes Repeating many messages to all accounts that contain the name of our site, so the fraudster took advantage of that - The user has carried out the words of the fraud, although it is suspicious and hard to believe

Note: If we took the eth address from the fraudster and sent him the amount directly without telling him that he was sending the eth address to our email via the email in the order, this would have been a mistake.. we are the ones who pay for it now, not the customer, but this did not happen.

Finally, we did nothing wrong And we can't be scammers If we were like that, we would have continued for 4 years in the market thank you

Your mistake is you didn't verify anything before sending the eth. he request for exchange DOGE but you send him eth? without verifying him?
1. Share the info where did he write you that sends him eth?
2. How did you verify that he is the owner of that transaction?
3. How could you send just eth without any verification?

In the email just an address? there is nothing I can see that you verify it's him?
You should email back to him to confirm that is his address is correct? you nothing did just send the eth. HOW COULD YOU DO THAT?