Quote from: Bitinity on November 26, 2021, 05:30:21 AM

Quote from: rammy2k2 on November 26, 2021, 04:01:00 AM

Just a friendly notice that i just seen luckyfish.io is closing soon, so if u have any funds there , withdraw ASAP

PS : i have no connection with luckyfish.io, just a regular gambler / member

I have an account at luckyfish but I'm not active player there. I did once deposit and withdraw long time ago. Today I checked my email and I found about the announcement of the closing that they sent 2 days ago as quoted below:

Quote

We are very sorry for the inconvenience of this, You may have realized that we haven't updated in a long time. For various reasons, we and our software provider are about to terminate the contract. We decided to launch our own software after 2-3 months, but before that, we have to close it for a while. We will stop the deposit and game after November 30th, and players can withdraw anytime.

Please note that nothing will change Your VIP level, Your affiliate, Your Balances Will stay the same.

We will keep you updated here.

If you have any questions, please contact customer service.

Based on this email, we know that it will not be a complete closing as they will come back with their own software within 2-3 months. Although they say that balance and everything related to the account will stay the same when they do the relaunch, I believe it is better to withdraw the remaining balance first.

This is a positive heads-up from the luckyfish.io community, having shown and give a clear reason why they are closing down for a little period. I don't use them, but this is a good way of notifying every member of a community, so that when complains comes in, later in future for not being able to withdraw or play, it has been passed across to all users of the platform. This is more preferred unlike some platforms will just shutdown with no notice, and disappear into thin air, while others will keep posting you from one customer service center to another.

Quote

We are very sorry for the inconvenience of this, You may have realized that we haven't updated in a long time. For various reasons, we and our software provider are about to terminate the contract. We decided to launch our own software after 2-3 months, but before that, we have to close it for a while. We will stop the deposit and game after November 30th, and players can withdraw anytime.

Please note that nothing will change Your VIP level, Your affiliate, Your Balances Will stay the same.

We will keep you updated here.

If you have any questions, please contact customer service.

If the game and deposit part of the platform is being stopped or deactivated, to avoid taking in more money from it's users, and set the withdrawal open for anyone who still have funds in their account to make withdrawal, then this is a fair way of handling things.

This might be difficult to accept, but what if it is true. They might take a while to work on their own software which is better and more economical as the case might be.
Trust is one hard thing to find these days, and that makes it difficult to see one.