And that goes back to my question that I've been asking since the beginning, why OP doesn't post proof that certain clients are cheaters, why is it so hard to do that? in your example and thanks to a forum member who explained that the person complaining could probably be cheating, it wasn't the OP who took the trouble to explain and show evidence. besides, it seems to me that it's just these two cases, in general there are still many complaints and I doubt that from so many of these complaints, they are all cheaters.

and I also ask myself again:

Why  I don't see so many complaints in other casinos I only see in this casino? What's so special about this casino that cheats just want to use this casino?

We could assume that it's just a few people who cheat and are then creating a lot of accounts here on bitcointalk, but that theory falls apart because when people complain they show their account ID or username, and they're different names, so we could to assume that these are people who have many accounts on the site, I would go back to saying:

to find out whether or not there are many accounts belonging to the same person, just ask people in suspicious situations to do KYC and not use VPN, they can ask the person to make a video showing their face, and with some paper where they will go write the following: "full name, country, date and time" and send the video, the account that couldn't do that they would close. this is not hard to do

1xBit doesn't disclose personal information. Many players choose 1xBit for the opportunity to bet without leaving any personal info, and that could be done only if we do not disclose our info either.
By showing our internal information, our whole community could be at risk of being revealed, so we do not and will never do so.