- We generally have more banned jurisdictions than other sites as we operate within the guidelines of our license (betfury don’t even have a valid license? see figure 1 below)
Firstly BetFury does have a license.
Secondly, these are your blocked geos:
https://stake.com/policies/terms
With all due respect, these are not many "more banned jurisdictions".
I will list these for you: US, Curacao, Syria, Iran, Korea, Netherlands, UK, Australia, Portugal, Serbia, Slovakia, Czech Republic, Lithuania and France.
Not underestimating the value of these geos but we have lots of users from outside of these jurisdictions and still the numbers don't make sense.
- Without disclosing private information, the user you have referenced already had an existing account on stake, which is why their referral didnt register under your campaign. If you want to have a discussion with them, I’m sure they will verify this statement. (see figure 2 below)
We've sent the user an email already just a few moments ago, but just FYI even before the user replies - the user gets cashback from KiwiWall for participating in your site, it's also known as incentivized traffic, now why would a user would want to sign up under no referral whatsoever and then reach out to us and ask for the cashback, does it make any sense?!
You can see from your screenshot the user signed up on the 22nd of November, look when he contacted us:
He did it after he signed up, deposited and played - it's not like he signed up months ago and then tried to use a "used" account - what's more, once again, why would he sign up under nobody? By doing so - he knows he won't be credited, so why do that?
We have another user claiming the same thing - shall we post it here? And we have several more we can reach out to and post their usernames here, would it help if we do that?
The question is are you willing to admit something is wrong, or are you simply looking to use vague excuses and say everything's alright just like you're doing now with these statements?