Quote from: TheBlackDahlia on October 21, 2011, 09:24:06 AM

Quote from: bitflower on October 21, 2011, 08:20:24 AM

Quote from: TheBlackDahlia on October 21, 2011, 07:41:38 AM

Quote from: MtGox_Adam on October 21, 2011, 06:57:05 AM

Hello,

We have been working to get our back end to interface/parse with the Chase site, as they don't offer an easy way to do this. We had the scripts working in pre-prod however when we moved it to production we were unable to fetch the deposit receipts.

We apologize for the delay and our inaccurate forecasting of when this was to be completed. I've just check with MagicalTux and he has advised it will be available "soon", so just know we're working on it.

As a side note, anytime anything goes wrong people love to say Mt.Gox is insolvent, or we're running away with the money. I'd like to remind everyone that practically anytime a new product or service is launched under _any_ company, there are initial issues (sparing a few). We are not exempt from these, and always manage to get things up and running without running off with the whole of our users money.

I hope everyone can keep this in mind the next time we're "going insolvent", or planning to "rob our customers". Tongue

Since you guys can't interface with the Chase site and your scripts are not working properly (which I have a hard time believing, but OK), I suggest you do it the easy way....

1. Logon to Chase.Com
2. Click Your Business Account
3. Look at our deposits and click on the icon right next to the deposit
4. Voila! The image of our deposit slips come up.
5. Credit our accounts with OUR $$$

Or you can always call 1-800-935-9935 (Chase's customer service) and they'll fax/email you copies of all deposit slips within an hour.

Seriously, Mt.Gox this doesn't take 72 hours. This takes minutes.

And then you question us on why we think you're shady. I've been working for banks since the age of 18. Can you imagine if I were to withhold one of my customer's deposits and give them the runaround on why it can't be processed? I would get fired on the spot.

SMH @ you guys.

edit: Answer this question Adam....why can't you guys follow those easy steps I just gave you? In fact, I can get my buddy who's a Chase personal banker to email you ALL copies of our deposits tomorrow morning if you'd like.

Unfortunately, Mt.Gox is a very large exchange and we have a very large number of cash deposits that have been made. We can not just process it manually one by one because our system requires a deposit to be linked to a bank transfer. We are fixing our interface right now which will be ready very soon, so that all cash deposits show up within the system correctly.

Fair enough. I just hope to get my money in my account very soon.

Edit: Finally in my account! woohoo Grin

Thank you for waiting. Yay (・∀・) We will try our best to make sure users are getting their money credited on time. Let us know if you have additional suggestions.