Quote from: rodskee on Today at 05:09:32 AM

Quote from: Alpha Affiliates on December 09, 2021, 12:51:30 PM

Quote from: Teoh145C on December 09, 2021, 04:37:37 AM

Just tried to withdraw and has been pending for an hour now.

Support told me that the withdrawal needs to be confirmed by the finance department first and only THEN the money will be credited within 10 minutes.

"Cashout in 10 Minutes" lol - what a joke

10 minutes is the average processing time of the withdrawal.
Before we transfer funds to you, the request goes through several stages, at that time, I suppose, the system was overloaded with requests.

We will work on reducing the processing time.

That is fast already ,10 minutes can be consider as Instant actually comparing to those other platform that makes players to wait days , some even week just to let them find their funds comes through their wallet.
and also at some point becoming scammed because of the waits.

i don't know what comes to Him questioning that 10 minutes time because for me this is just a short time .

5-10 minutes makes no difference, it is not an instant withdrawal if the process requires manual acceptance from the financial department or any other staff. Instant withdrawal refers to automatic, where the process is done by a system without needed to be verified manually.

In his case, he is questioning the 10 minutes because his withdrawal is pending for an hour. It is reasonable complain, as anyone who read the "cashout in 10 minutes", they will expect to get their withdrawal processed faster.