Not refund yet?
Yes. Month passed since my orders changed status to "Refund ready for process". No refund since February.
Their support only replies "we are extremely busy at the moment".
It is taking them more than a MONTH to send a single bitcoin transaction, LOL.
SCAMThey don't refund in BTC.
I got my refund in USD about a week after I requested it, even though I paid in BTC. That was a month ago, and their customer support was helpful in cordial.
In one of email responses, they states that "large amounts" are sent back in BTC, not via Wire. BTC amount is calculated according to the current price on Bitstamp.