Definity Bitgame is doing things in their own way... I think they should pay more attention to some suggestions from here, it's how they can improve and make a better casino... and definitely, they should be more active here if they wish to attract people!
Unfortunately, they are not paying attention, although it's not yet to late to address the issue, they should start on the withdrawal accusations, it's hard for a casino to start with a good campaign only to end up like this, if they forgot this forum, it's their own loss, if they cannot update or address their issues anymore then better lock this thread.