If the OP can select an arbiter for you the send the funds to they should be instructed to release the funds to the OP as long as they send KYC to the arbiter on the basis that KYC is not passed on to Rock Trading. You can send the funds and the name of the account holder to the new arbiter and as long as the OP sends appropriate KYC then that should bring the matter to an end - if the OP agrees.
I hope the OP will read these posts soon and contemplate the next step carefully when posting with an update.
Thank you again for your time and attention to my case, JollyGood.
The Rock CFO keeps posting lie and lie. Do you really think that he would honor his word? It would be a waste of time of time and money. He would find a pretext to reject the Arbiter (legal???) or the identity verification.
Just check the incredible lies:
We cannot request funds back for a certain amount of time. I believe at least one year in case the owner of the account is not showing up ( I have to check on this).
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Oh, but if I created another arbiter, suddenly there would no time limit!
He is the arbiter and would receive and could reject any documents sent.
He confessed that here: https://bitcointalk.org/index.php?topic=4975753.msg56714606#msg56714606
In any case, even if possible, we would not be able to release funds without a full KYC identification. Sorry but current laws prevail on personal ideas.[/b]
The only applicable law in Italy is the Italian Act 231/2007 changed by Act 90/2017, that doesn't demand verification of identity for bitcoin withdrawals (article 3, n. 5, i) and, in any case, says that if exchange can't verify identity must close the account (article 42, n. 1) and so return the money.
He closed my account, I'm no longer a customer, there is NO LAW about KYC here.If he wanted to solve the issue, he would convert the euro back to bitcoin and send it back exactly to the same bitcoin address I used to deposit the bitcoins, on 1 june 2017: 19XfLqEJUx5TcBW6LmdbrJpmRCM8gi61Hu