Quote from: Poker Player on Today at 08:40:05 AM

I am very much in favor of responsible gambling and one of the things I don't like about many crypto casinos is that they don't have responsible gambling features, although if they are non-kyc it is almost impossible to implement them.

As for the case you tell us, we can not check if it is a mistake or not. I can believe that it is a mistake and I can also distrust them, neither would surprise me.

But once they have recognized their mistake and fixed it, what do you expect? That they would give you compensation? As they say in the screenshot, you might as well have blocked their emails.

The Stake team has notified me that this actually was a database error and has been fixed after my message, I have also provided them with proof that I recieved those emails on the account that was closed for gambling problems. They should however compensate the account I created after I recieved those promotional emails, I am not talking about the account that is already closed for problem gambling.

Quote from: delfastTions on Today at 09:44:26 AM

All the same, I do not quite understand, if a person has a gambling addiction and he is struggling with it, trying to recover, then all the same it is necessary to foresee in advance all the options for influencing the psyche. Including reminders about casinos and gambling. Of course, first of all, knowing about possible promotions and sending by e-mail, you should block such letters in a timely manner. So I think it was just in the process of getting rid of the gambling addiction that the OP made a mistake himself. Maybe the OP just didn't think about it, accidentally forgot to do it. But I don't think casinos should be blamed for sending such letters. Although we do not know the details, they too may have ignored the OP's request to exclude his mail from the advertising mailing list. But in any case, for reliability, it was necessary to block all incoming letters from the casino.

I understand you, and agree that I should have blocked those promotional emails. However I didnt do that and since I was already a recovering gambling addict and succesfully quit for a year after confessing everything to my parents. I would like to explain the whole story but I dont think its suitable to share with everyone here online. Lets just say my gambling problems have been very intense, and the struggle is real. Stake however made a mistake and they are not solving this the way they are supposed to do. Everyone knows its a very dirty thing to keep spamming a problem gambler with promotional emails. Stake will just blame me for creating another account, and people here will just tell me I should have blocked those emails. It is an offence for a casino to keep sending promotional email to excluded accounts tho.