Quote from: Gekkevis7 on December 23, 2021, 03:27:47 PM

Quote from: acroman08 on December 23, 2021, 01:15:44 PM

Quote from: Gekkevis7 on December 23, 2021, 11:04:14 AM

The Stake team has notified me that this actually was a database error and has been fixed after my message, I have also provided them with proof that I recieved those emails on the account that was closed for gambling problems. They should however compensate the account I created after I recieved those promotional emails, I am not talking about the account that is already closed for problem gambling.

are you planning on gambling on the new account you created? if I were the recovering addict I would have asked for compensation outside their gambling site. asking for compensation(i am sure you are asking about money right?) on your new account could trigger or further trigger your addiction. a relapse could mean wasting all the time and effort you gave on your recovery.

Please let me clarify my issue more. I have created a new account after recieving those mails, since the first account was already excluded. I have let them know about the issue and asked them for a refund. As they were fully aware I am a problem gambler they immediately locked the new account to, however I managed to lose some money on that account.

so you should change the thread title because your problem is not about emails and addiction, your problem is about new account you created after receiving emails and your new account was blocked with funds.

how much did you have in the new account?

is there any rule that prohibits people who are addicted after self-closing account cannot come back later to create a new account?

how would stake.com know that your addiction is gone? would you be able to prove it for them to unlock your account?