Quote from: AicecreaME on Today at 12:21:49 PM

Quote from: Gekkevis7 on December 23, 2021, 07:39:29 AM

Dear fellow users,

Let me explain the situation im in with Stake.com,
I am a recovering gambling addict with an account at Stake due to problem gambling.

This account has been closed for a long time and they still kept spamming me with promotional and bonus emails, even though they were fully aware of my problems.

I have contacted live support and the legal department, and they have admitted their was a error in their database allowing to send promotional emails to problem gamblers, they have let me know they have fixed it after my messages.

https://ibb.co/YdP903z

Unfortunately Stake is not taking any responsibility regarding my issue and will blame me for their mistakes.

I hope there is someone noticing the pain Stake is causing to some of the problem gamblers out there, and I still hope Stake will solve this issue with me.

I'm sorry you are undergoing this problem knowing that you're still in the process of recovering from gambling addiction. The casino which is Stake should be responsible for this because they handle the lists of subscribers they would send promotional emails and bonuses advertisements for. The moment they knew your condition, they should have eliminated your name in the list that they would spam email to, to avoid doing any harm to you. It's just so saddening that the casinos have a very little concern to their clients and previous clients to the point that respecting the healing or recovering phase of someone who became obsessed or addicted to gambling is hardly done. This should be one of their priorities as a matter of fact because so many people have been suffering from this and it's no joke undergoing such challenge in life.

As small concern as it appears to be to others, this is a serious issue and a bomb to some. These promotions trigger the sleeping and slowly taming addiction in them. It won't help them recover if the sites would keep on spamming. I know there are other things that can be done such as unsubscribing or blocking their emails. But still, the casino should be held liable of their actions or lack thereof because not everyone can do such things (deleting emails, blocking, and unsubscribing) without triggering their addiction at all.

It's a good move that you have reached out to them. However, they really lack empathy because instead of doing something and apologizing for inconvenience, they chose to blame you instead. This shouldn't be their resolution. If their customer service would really insist to blame you or make the actions on your own, you can try to escalate it here in forum by reaching out to the higher ups who are managing the site. Maybe they could help you addressing your concern as a whole. I hope you continue to recover and please don't let this circumstance hinder you from totally healing. Goodluck and I'm really rooting for your recovery.

Yes I agree, unfortunately I have been treated like shit by the Stake support team and they really don't care about this issue. I am still hoping for a representative to reach out to me to take responsibility for this.