well after 15 days, still nothiing from them! how long would I need to wait for my funds to be recover? couple years?
Lightlord is usually busy and for this case he should open the main wallet (hot wallet/ cold wallet) to check either the fund is recoverable or not. Though there is almost no chance to recover the fund. Hopefully, think if he/they can recover the fund they will assist and send back to you. So, you should wait patiently and keep update with their support team.
But OP must not push lightlord to act ASAP like what he demanded here in this post and besides This kind of person must not give any good return because Look at his behavior and how he deals in Bitvest from from the start.
For me? if i were in this , I'll let Him wait for long so he will learn how to deal when you are in mistake and not putting blame to anyone , and try to ask with good attitude,.