Quote from: Smartprofit on Today at 01:08:32 PM

Quote from: Gekkevis7 on Today at 12:07:23 PM

Quote from: Smartprofit on Today at 12:01:48 PM

Quote from: Gekkevis7 on December 23, 2021, 07:39:29 AM

Dear fellow users,

Let me explain the situation im in with Stake.com,
I am a recovering gambling addict with an account at Stake due to problem gambling.

This account has been closed for a long time and they still kept spamming me with promotional and bonus emails, even though they were fully aware of my problems.

I have contacted live support and the legal department, and they have admitted their was a error in their database allowing to send promotional emails to problem gamblers, they have let me know they have fixed it after my messages.

https://ibb.co/YdP903z

Unfortunately Stake is not taking any responsibility regarding my issue and will blame me for their mistakes.

I hope there is someone noticing the pain Stake is causing to some of the problem gamblers out there, and I still hope Stake will solve this issue with me.

In my opinion, in this situation, the online casino Stake.com did not commit illegal actions.

Let's say an online casino has sent you promotional emails. But you had the opportunity to mark these mailings as spam. This will prevent them from being read.

This action on your part will help strengthen your psychological attitude towards dealing with gambling addiction. A healthy person does things. A sick person, on the contrary, enjoys his helplessness. It is in the struggle against temptations that a person strengthens character and will.

Thus, Stake.com did not harm you, but on the contrary brought closer the moment of your final recovery.

I wish you that you will finally get rid of gambling addiction. I wish you optimism, positive emotions and complete recovery!

Firstly, thank you for the nice words, appreciate it alot. However im still positive that they shouldn't even have sent me those emails, since my account was already excluded. Stake knows very well that they shouldn't have done that to. And its getting clearer and clearer. First they admitted their mistake and blamed their servers. However now they are probably aware I have made a complaint and they start telling lies. I can 100% proof that their last statement made to me is a complete lie. This was already shared with the parties that accepted my complaint. Im ready to post more proof here if the complaint process is unsuccesfull, but for now I will wait with this.

Based on your own experience, you can overcome gambling addiction with another addiction. The second addiction will be weaker than the first, and you can easily cope with it.

Let me give you an example.

Several years ago I overcame my addiction to roulette by playing computer games (strategies). Instead of visiting casinos, I commanded armies and built empires. This is a very fun process!

However, despite my new hobby for computer games, I did not develop a new gambling addiction.

I realized that the world is diverse. There are a lot of interesting things in it.

I can fully agree with you on this. But basically I already quit for some time. I think somewhere deep in your mind the gambling addiction will always be stored, and can be triggered to be present again, any time. I didn't expect myself to get a relapse, it just happened. Hard to explain.