well after 15 days, still nothiing from them! how long would I need to wait for my funds to be recover? couple years?
Lightlord is usually busy and for this case he should open the main wallet (hot wallet/ cold wallet) to check either the fund is recoverable or not. Though there is almost no chance to recover the fund. Hopefully, think if he/they can recover the fund they will assist and send back to you. So, you should wait patiently and keep update with their support team.
Why he need to wait while the rule is clear enough that any wrong transaction cant be recovered. OP should admit the mistake and follow the rules in Bitvest. It is fine to try contacting them, but there is no point to keep waiting. If bitvest can recover it, it will be double edged sword. If there will be similar case in the future, then the player will use this case and say to Bitvest "please serve your players fairly". But wait, anyone knows how much the deposited LTC?