We don't charge any fees for withdrawing,KYC Verification is not required for less than 20,000EUR transaction.
So if someone wins big >20k EUR without having initially put in 20k EUR, they would have to submit KYC?
Is this threshold cumulative or just a one off?
This could be a real turn-off for people who are just looking for an anonymous gambling experience without the need to undergo KYC/AML procedures.
Hi timerland,
KYC threshold is a one off. But is not needed all the times,depends if its a regular customer or a one time customer.
Make it clear. To whom you will apply the KYC if the threshold reach between regular customer or a one time customer? I understand correctly your statement since you are shedding some light here about your KYC procedure. You will not apply KYC to those casual user that playing below the min threshold right?
But in case someone win above the minimum threshold amount, He/she will undergo to mandatory KYC.
KYC is only asked upon possible suspicious activity on our site, which is monitored by our Account Managers, if an account is flagged and asked for KYC it is only required once.
A new face in gambling section, probably he has no idea about the house edge and how it works.
Hell, yeah; he was asking what's house edge LOL.
Make it clear. To whom you will apply the KYC if the threshold reach between regular customer or a one time customer? I understand correctly your statement since you are shedding some light here about your KYC procedure. You will not apply KYC to those casual user that playing below the min threshold right?
But in case someone win above the minimum threshold amount, He/she will undergo to mandatory KYC.
I guess he was talking about their ANti-Trade system. If someone is simply depositing and trying to withdraw, they will be required to undergo KYC but yeah, his post didn't clear up any specific rules & I can't find anything related to KYC on the site; probably I'm missing soemthing I guess.
We know exactly what our House Edge is,it was arround 6% and we lowered it to 1.5%.
Welcome to the forum bethub.gg
I created an account on your casino and, surprisingly, received three verification emails (the same one).
I took a look at the provably fair page and it doesn't seem to be helpful for someone who doesn't know how to read codes. You need to explain more how it works and make it easy to understand. It looks like it uses a hash and secret values to determine the outcome of games but can't find from where to get them! Please provide more clarifications so we can verify it's really fair.
Thank you for letting us know about this issue it is being resolved at the moment. We will add more details about our Fair Page later on tonight as well,we use EOS Block.
@OP good name and welcome to the forum. The stats below shows that there's 4k+ registered users and there are 11 players online. Not bad stats for a new casino, I'm not sure if I've got the problem in accessing the esports and I've got a problem in my ISP or there's the issue from your end?
Hi sunsilk, Thanks for reaching out! Esports should be fixed now,we had a small issue with our API last night.
I don't see it anymore, maybe it's still on the fix. There's no longer the esports tab and it only shows the two, casino and slots.
KYC threshold is a one off. But is not needed all the times,depends if its a regular customer or a one time customer.
I guess that you're too vital with those one-time customers hitting that threshold and you'll surely put a KYC verification for them before they successfully withdraw the money. But for those regular customers of yours that have high threshold and wagers, you're not going to implement it.
We just removed ESPORTS for the users since we are adding a new feature to the current version of the website that will provide Esports and Sports as well!