Quote from: Mcu641 on January 08, 2022, 01:23:53 PM

Hi,

Before some days I create account in www.duelbits.com sportsbook. I made first deposit 2022-01-05 ETH (~1.7k USDt) and lost this money in some sports bet.

Second day I deposit ETH (~3000 USDt) and win some sports bets, I try made withdrawal and support ask me for KYC vertification.

All good, I try, but KYC vertification portal is not working (not accepting my ID card, not accepting my driving license)

I sent my documents to support email (Driving license, selfie with driving license, bank card photo with my real name)

But still my KYC not veryfied and they don’t want my money back.

I add proofs:

https://ibb.co/PYTJrvj
https://ibb.co/y469FY6
https://ibb.co/NmJMHpD
https://ibb.co/wzWT7Sr
https://ibb.co/K7vCyKp
https://ibb.co/QXWwjLb
https://ibb.co/d5S9t9F
https://ibb.co/QC6sqfP

After examining patterns of the bets placed on sports, and noticing signs of abuse, our team has decided to enforce an electronic KYC check on your account.

After a few unsuccessful submission attempts, our live support agents advised you to upload a different type of identification to our KYC Portal to which request they were greeted with vulgar language and denial of having any identification other than your drivers license around you. After which you have proceeded to let us know that you would be submitting ID card of your sister, which is completely unacceptable. Duelbits does not and will never welcome any attempts of KYC procedure manipulation, by submitting documents of someone else, but yourself.

We would like to let you know that we’re already in talks with the Company that carries out Electronic KYC verification processes on Duelbits regarding the issue that you have submission and apologize for any misunderstanding.