Dude, is it really hard to read and understand what is the main problem? Why you keep talking like Bitvest is the one to be blame in this case while the fact is that OP sent a coin into wrong address. I suggest you previously to read, and now you keep talking about refilling hot wallet. Look also in the ANN thread of bitvest, there is no one complaining about hot wallet. Someone did confirm that hotwallet is in good condition since he could withdraw without issue.
My bad, I'm sorry and thank you for the correction.
Now this is another story and a big amount is involved. Well, in the absence of the owner, his remaining active admins should be the ones making it great despite without him. But, another scene has come out that would stain their reputation.