Why you have not posted your details of the problem on the OP and also why you have posted ere instead of scam accusation? If you provided screenshot of cat which I think made for public(all users of the site). If you need any help then you should contact their support privately. If you can do so, I think that will be helpful for you.
Probably it's their first time having this kind of problem so they end up having to take drastic measures which causes them to do this. I mean when panic ensues, pretty sure that you're going to be doing something irrational only to regret it later but it's still not unforgivable that they didn't put all the evidence early on the post.
If the user has good evidence let it be posted at the time of making a complaint post and also try to reach out to the admin first before making a scam accusation against them, I have not hard this kind of complaint from this site before which is why I will like to see more evidence to prove this case.