Why you have not posted your details of the problem on the OP and also why you have posted ere instead of scam accusation? If you provided screenshot of cat which I think made for public(all users of the site). If you need any help then you should contact with their support privately. If you can do so, I think that will be helpful for you.
Probably it's their first time having this kind of problem so they end up having to take drastic measures which causes them to do this. I mean when panic ensues, pretty sure that you're going to be doing something irrational only to regret it later but it's still not unforgivable that they didn't put all the evidence early on the post.
There is no valid evidence, and the casinos shown are also not very familiar to us. Here accusations or some kind of panic are more appropriate because users usually don't read the casino rules carefully. Until a unilateral decision appears for irregular accusations. I don't think this will find a solution unless the OP continues to confirm with the casino by spamming the complaint message.