Quote from: BitcoinAccepted on Today at 06:44:36 AM

Quote from: mm2543363580 on Today at 06:13:00 AM

From what I can see, many people say that it is the professionalism of customer service, i.e. moderators and support agents, that is the most important. Your example perfectly shows how important it is to treat gamblers seriously and, above all, with respect. I also believe that this is what the success of the casino depends on and whether I will use it myself.

Well said. Customer service is crucial to the image of any casino, whether known or not. By providing good customer service, they also look after their relationship with their players, while also focusing on the betterment of their services through looking on customers’ complaints and feedbacks. Consequently, if the support system of the casino is bad, then they would most likely lose players and would also result being in a not so good position among the others.

It just confirms that in the gambling industry, quality is more important than quantity. Gambling involves very strong emotions that players often cannot deal with. That is why the professionalism of customer service depends on how they can deal with such people. If they can not handle it, there are scandals and problems that make the casino lose its reputation. Such situations turn off everyone.