Every betting site will sooner or later face problems towards their customers. As far as I can see, 1xbit has refunded almost everyone who had a problem. I think you should even be happy about that, there are cheaters who just got their deposit back. We have also seen many casinos that have not even refunded a deposit. Each casino handles problems in a different way.
ya.ya.yo!
Refunding the deposit is very far from paying the winning , the issue here is there are tons of players that had been banned and being accused of cheating when they won but care nothing when they are depositing.
if their support and security is good in finding cheater then they must prevent that players even when they are depositing , but this is not what they do, they will let those cheater to Lose but will prevent when winning.
this is why they are being accused mostly .
I agree with you in terms of how this should work, but come on! This never works like this. If you are losing to a casino (whatever casino or even bookie), they will never even think about making you complete the KYC procedure. But once you win something and they see that the winnings may be subject to some malicious activity from your side, they are fast to block your account to prevent withdrawals. That's how it works in the whole industry. Read those websites like Trust and Askgamblers. You will find some stories about guys who deposited and even played from restricted countries. But once they applied for withdrawals, they were pressed to complete the KYC procedure and their accounts were blocked. And you know what? They wrote claims on those Trust and Askgamblers websites and only after those claims did official representatives promise them to return money that had been deposited! Simply imagine that they would never get their money back if they tried to debate with the casino via a ticketing system (on the casino's ground), etc. To tell the truth, a casino should never accept money from gamblers from restricted countries! The point is that all gambling sites are working the same way and you will find dozens of accusations of various types if you step outside Bittlk forum. However, this doesn't mean that those casinos are bad. This means only that some users had bad experiences with them due to various reasons (including rules breaking, etc).