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Quote from: rodskee on January 27, 2022, 08:25:57 AM

This is why i pay more respect to those gambling operator that still actively updating their threads here in forum , either those are their representative or the owner itself? yet they are the one that must be trusted and will be paying attention.

the support from the team and the owner is the big factor how we will trust our funds inside their casinos .

Exactly. There are casinos out there that regardless of how long they have already existing in the market, and have established their reputation well, they still make it to a point to be available for communication with their customers. This is a big factor indeed in giving the trust to the casino, and one that we should all keep on observing. This not only indicate their commitment to quality service but also transparency in updating progresses to their customers.

This is especially important when there is a dispute between a customer and the casino, many casinos have terrible customer service which means that if you have a problem you have to wait for weeks to get any kind of response, and if you have money on the line then this kind of slow response will seem as some sort of scamming behavior, even if that was not the intention of the casino, however if there is a fast communication then the customer knows that his problem is being reviewed and as such they do not feel that they are about to be scammed, and once the problem is resolved they are satisfied with the service they received, showing us once again that how you treat your customers is key to have a successful business.