Quote from: Fredomago on January 28, 2022, 08:00:03 PM

Quote from: Silberman on January 28, 2022, 06:12:09 PM

This is especially important when there is a dispute between a customer and the casino, many casinos have terrible customer service which means that if you have a problem you have to wait for weeks to get any kind of response, and if you have money on the line then this kind of slow response will seem as some sort of scamming behavior, even if that was not the intention of the casino, however if there is a fast communication then the customer knows that his problem is being reviewed and as such they do not feel that they are about to be scammed, and once the problem is resolved they are satisfied with the service they received, showing us once again that how you treat your customers is key to have a successful business.

Good communication keeps gamblers attached to the house. It means that if the supports continue to show care for the players, they will keep coming back and play; I see your point and it's really valid. If there's concern and the team gives good updates showing that they are not neglecting the issue will bring good trust to the person who is experiencing the problem.

It's good to know that they are someone who's working with your concern and you are not waiting for nothing,

especially that we also use crypto in which the value is moving up and down, it's value a lot.

Businesses know that the customer is king, however many casino owners treat their customers as if they are making their customers a favor by allowing them to play at their casino, and this is a huge mistake, this is why to me customer service is key, if I have to choose between a casino with bad customer service but with good bonuses and a casino with great customer service and slightly lower bonuses then I will pick the latter over the former all the time.