These regular complaints keep coming up in this ann thread which crypto gamblers have become accustomed to seeing. Because it would be a mistake to expect more from a website without any reputation like 1xbit. And they are not resolving their customer's problems even through the thread that they have opened a thread to resolve the complaint. So no matter how hard you try to defend them, they will never change.
I am not sure what you would like to be changed? If you read the thread in Reputation section you will see how many issues have been positively resolved. Of course, not all complaints can be considered positively for a very simple reason - if someone has violated the rules or tried to cheat, he must face the consequences.