I am not sure what you would like to be changed? If you read the thread in Reputation section you will see how many issues have been positively resolved. Of course, not all complaints can be considered positively for a very simple reason - if someone has violated the rules or tried to cheat, he must face the consequences.
I know how many problems they are solving. How they deal with customer problems, a closer look at the thread reveals that there are more excuses than solutions to the problem. The player who encounters the problem within 1xbit leaves the problem unresolved by telling the player various excuses or telling him to wait for the security team update. So we all have an idea about their professionalism.