Quote from: dunfida on Today at 09:47:44 PM

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Quote from: agustina2 on January 30, 2022, 11:43:11 PM

Quote from: og kush420 on January 30, 2022, 09:56:33 PM

User asked to close his account because he is addicted. The casino continued to send him information about promotions. How could this be the user's fault?
If I make such a request and get a confirmation, why do I need to do additional tasks?

But should we wait for long before doing another action? That was a crap response that we can't move forward on our gambling problem because the platform is still not working to fix those email service problems.

It's something that there are lots of options to solve but still, OP is really eager to wait for that thing to solve instead of just moving forward. If anyone is eager and serious to change, they will find a way to solve their problem.

Makes absolutely zero sense.

You are talking about money lost here and it is fair for the OP to try to seek recourse.

Yes, he should make personal leaps in terms of gambling addiction but I don't think that it is fair to place the entire onus of the loss on the OP's hands. He has declared self exclusion so he should reasonably expect to get it from Stake.

There might be some error here but seriously, stake can’t help you at all not unless you help yourself to recover so why come back and try the platform again? If you want to recover you should start from changing that habit and make yourself busy on something else, I know addiction is really not good but if you are still acting the same then you might ended up on the same situation again. Stake did their part to restrict you at first, they can do it again but the question is, will you try the platform again?

As long as you're addicted then you would really be trying out to access it once again even if you do know that you are self excluded or something like that.This wont only talk about Stake.com website but also in

other sites as well since you are already on that state of addiction on which you would definitely do the same stuff all over again which means that you are the only ones who could really solve out

that problem on the first place.Stake might have missed out or does have some mistakes on here but totally it is on users fault.