Quote from: Stunna on Today at 05:10:31 PM

Our odds provider is investigating what they believe are fixed matches on which this user placed bets and won on and we are still waiting on them to update us on the outcome of this.

We are aware that it is a long process but there is nothing that we can do to speed it up. Due to the highly suspicious games, his account was restricted pending completion of a compliance review and the prior mentioned investigation.

In the meantime he was asked to provide further KYC, which is a standard procedure in situations like this. He has sent documents of at least 4 different people in his attempts to get verified. This has now been escalated to our integrity team to review and made this situation an even more challenging one to find a way forward.

Quote from: DarkStar_ on February 02, 2022, 03:16:59 AM

Quote from: Hhampuz on February 01, 2022, 11:42:34 PM

So they are also coming after you with this "multi-accounting issue". It's so fucking funny when their biggest streamers talk AND SHOW it live on twitch how they play with different accounts for different "seeds", lol.

I have no idea whether or not Stake is in the right or wrong for Baskin198's case, but I think intent matters a lot for multiaccounting. I think Stake's anti-multiaccounting policy is to prevent people from farming chat rain, getting multiple VIP bonuses and entering multiple times in promotions. Most sportsbooks also really don't like players that try to multiaccount to bypass betting limits. For most streamers, none of these reasons really apply. I haven't been active on Stake for a while, but a few years ago it was pretty common to see players use "bank" accounts to save their winnings. I don't think anyone ever got banned for it as long as they didn't also use it for other things.

Yes exactly this. We have a reputation built up over many years of paying every legitimate player out, I'm not going to sit here and let a bunch of a brand new shill accounts speculate that we would ever restrict someone's account for a mundane reason.

I have answered your support multiple times that I submitted different documents because they demanded the documents be in English while they were in my local language. Your support denied to cooperate and hence I had to submit KYC from my family members as you can see evident from the documents too.

If even I failed to complete KYC as you claim, even though I am ready to even do selfie etc, you should put my account in withdraw only mode.

Can you explain how I am allowed to gamble but NOT allowed to withdraw?

Which games are the odds provide investigating and how long it will take? an year or more? or until I lose my funds to gambling?