Quote from: Stunna on Today at 05:42:52 PM

Quote from: Baskin198 on Today at 05:40:37 PM

Quote from: Stunna on Today at 05:38:27 PM

Quote from: naim027 on Today at 05:28:13 PM

@Stunna So this guy will not be able to submit the documents anymore. Right? And what is the final decision? Suppose your Provider says there is nothing wrong with his bets. What you guys are going to do then? I guess you guys will not pay him because he doesn't have any chance to verify his account anymore. Without verifying, he cannot make withdrawal requests. So, I guess we got the final answer. His funds will be confiscated if I am not wrong. Right?

Another question: Do you request users to read the TOS/TAC of the odds provider? Do they have the right to take such a long time? How do they suspect the match was fixed? Based on win and loss amount?

If their winnings are from a string of fixed matches it is likely that their account will be permanently banned. But I cannot speculate on this until the investigation is concluded. And in this situation the user is cleared they would still need to pass our compliance team's review.

So you WON'T pay in both cases, right?

That's not what I said. Right now your fate is primarily in the hands of our odds provider, spamming this forum is not going to make any difference.

I waited for 1 month and even send you a DM and waited 1 week for an answer. How long did you expect me to wait before creating the thread?