Quote from: fluffypony on March 26, 2014, 05:26:06 PM

Quote from: mindragon on March 26, 2014, 02:55:47 PM

I placed my order on December 5, 2013. You guys didnt get around to shipping it until 1/08/2014 (a month!!)

Been more than a month that it is in Bag Out status and I have NO idea where it is. I opened several tickets and posted on BTC Talk and got nothing.

https://openrigs.com/index.php?route=account/order/info&order_id=885

http://sms.postoffice.co.za/tracking/parcel.aspx?id=CN028932072ZA bag out

https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&tLabels=CN028932072ZA Waiting for Origin Post

http://globaltracktrace.ptc.post/gtt.web/ - On Route but nothing since 1/14

It seems from your first sentence that we have a miscommunication here. You agreed to timelines during checkout (you were reminded of them at several points and you ticked a box to indicate you had read and agreed to them), and we stuck to those timelines - your order shipping a month later (20 business days) was in line with that. I think it would be prudent of you to familiarise yourself with the process you indicated you had read and agreed with: https://openrigs.com/information/information&information_id=6

In the meantime I will put forward the paperwork with our marine insurer tomorrow, but I suspect that they will not allow a refund until USPS confirm the shipment has gone awry. I'll let you know:)

At least we agree on one thing -- there is a severe disconnect in your understanding of how this process works. To wit -- you are a vendor and I am a customer.

At the time that I used your website, it was not entirely clear to me that I would get my shipment some four to five months later. That was absolutely not clear to me at all. It would be one thing if you put a "projected delivery date... March 15, 2014" on your website. But that is not what you said on your website. Your website said six to eight weeks. As you can see, we are now well past any reasonable time frame for delivery. That is why I am upset now.

Further, as a customer, I do not appreciate that you are putting the entire burden of a missing order on me. I have to notify you that this order is missing. I have to tolerate your mistreatment towards me. Your tone indicates that you have absolutely no respect for me, the customer, that provided you with my hard earned cash and now I'm completely out while you're effectively blaming me for having this problem.

Again, I am demanding a refund. If your fulfillment team blew it, that is NOT my fault.

MD