Quote from: Baskin198 on February 09, 2022, 02:39:57 PM

Quote from: TwitchySeal on February 09, 2022, 09:56:55 AM

Quote from: Baskin198 on February 07, 2022, 11:38:03 PM

Just to clarify, there is no update from stake via email I sent more than 15 days ago

I was asked to send a selfie holding my document (for KYC which is normal) and I have done that. Let's see what happens next.

Update

They asked for a selfie and after I have provided them with it, they are now saying that my account CANNOT be verified because earlier I send fake documents. I don't understand why they asked for selfie if I was banned from submitting KYC in first place as mentioned by the support??

Just a guess, but it might have something to do with you sending in documents from 4 different people while trying to verify your own - I could see how that would make things unnecessarily complicated and result in some sort of miscommunication.

Not sure but if you decide a player won't be verified then better not to ask him for selfie. Anyways I hope withdrawal only mode will be enabled once the integrity team is done with their stuff, been a month now so hopefully happens soon

I would like to learn more about this story. I know that stake is a trustworthy company, but several days have passed on no news from you. Is your case solved or not?