Just a guess, but it might have something to do with you sending in documents from 4 different people while trying to verify your own - I could see how that would make things unnecessarily complicated and result in some sort of miscommunication.
Well, It's a bit off-topic and makes no sense to quote you. But, After you post here I remember about Sportsbet's and they are one of the biggest Platforms. If the Stake cannot maintain its reputation. How do other casinos maintain their reputation? Take SportsBet for example. They are in the market for a long time now. How the hell they don't have Scam accusations and Stake has more than 3 new accusations every month? This is what Stake have to think about.
@Stunna, A Question based on your last answer. If you guys suspect something bad like a fixed match in some specific tournament, Why don't you guys remove the tournament from your side? Another Question is, Suppose someone losses a lot amount on fixed matches, What do you guys do then? Do you return the lost amount to the users? Or do you guys keep them?