For now, there is nothing we can do is just wait until they will come back or the worst part is they will never pay their user's fund. I have seen cases the same on this and unfortunately, it is always a scam result which is they are going to pay.
Just keep contacting them and probably they will respond soon.
To keep contacting the website representative may not bring the result if the website has been operating with players there in illegitimate way and scamming them in the beginning. I don't know how good they are but they behave in bad way not giving information adequate for hodler to withdraw coins, coin exchange did such to investors before closing business.
But at least they tried because how do you want those claims to be handled and operate? isn't thru Website representative or at least the support?
Because scam site will keep scamming even how hard we wanted to avoid them, like some gambling site that has been promoting here in forum.
I will not mentioned name but you can find it with their own advertisers .