Hello, this is Charles

Due to the loss of our database to the hacker, we have absolutely no way of showing who owned what wallet address without the deposit confirmation emails.
These emails contained your username your, deposit address, the amount of the deposit and the TX ID.

We sent out these emails for any deposit that was made and due to the amount of people trying to claim deposits that did not belong to them by simply grabbing
a tx id off of an explorer that showed an address and claiming it was theirs we had to do something to ensure we were not giving refunds to fake claims.



I will approve any refund however if you can provide me your deposit address, that it is an altilly address and some sort real proof that it belongs to you. 

We have absolutely no intentions of trying to keep anyone from a refund. We just need to know beyond doubt that it is legitimate.

If you are able to provide the above then please by all means reply back to your tickets and ask for me personally.

Charles aka Chuck
Altilly Customer Service