UPDATE -
Still not resolved 8 hours after sending an email and logging a ticket, Live Support just told me to wait another day.
I am a VIP player here, playing at least 1000 mBTC per spin, most times more.
This is how they treat me??
Absolutely terrible gaming experience here..
My balance simply vanished while I was in the middle of playing live Roulette.
I was in the middle of playing live Roulette, and I hit #32 for 80 mBTC, the hand number is 216914073 - instead of updating my balance - it went to 0?
I can not get in touch with Live Support, and they weren't helpful anyway with other questions - like why it takes 20+ minutes to get my account credited after a deposit is confirmed on the blockchain?
I expect you to resolve this accordingly and provide me with proper compensation for missing out on numbers while your system was apparently down for DDOS.