Unfortunately, there is no official stance on this. Also i don't find any official statements in here from Lightlord (as he is the owner and he has not deputed any manager to respond to the user's queries). We know that bitvest
is was a good casino but small unhandled complains like this will create a negative image for the casino and people will refrain from playing there.
Bitvest is one of the longest signature campaign running here in the forum and one of the gambling sites that I know was reputable but this past few weeks or months it looks like many people are complaining at first I thought it was just a minor issue, yes it is a minor issue but if many people are complaining I think it can be a bigger issue. I hope they would be able to resolve or make changes regarding this minor reports.