Correct your quote reply as you have missed the last closing bracket and it seems like you have not replied anything so make the corrections.
Yes there are some reputed casinos who have threads on this forum and they hear to the issues and complaints of players and also try to resolve most of them as there could be problems on both sides but if someone simply claims they are not happy then casino can't do anything.Managers like @Hhampuz are aslo willing to resolve any issues as soon possible.
Sorry, just corrected my previous post!
A forum as this also helps when there are complaints as this community can put some pressure on the sites. I had an issue with another site and live chat said that they couldn't do anything for me. Posted my issue in the thread and the administrator directly send me a message to solve it!
Right they have reputation over the forum and have large group of players on their casino from the forum so they don't want anything bad happening to them as it will directly affect their profits.They will listen to forum members and managers engagement can put pressure over them to resolve it but the issue must be genuine and you should have proofs for it.
The forum indeed brings a good amount of traffic to their casino site and they would definitely not want any kind of bad reputation on this forum.
This is the reason why they acknowledge the issues by users on this forum at priority. Posting genuine issues here is a benefit both for the user as well as the casino site.
The user gets his query resolved quickly and this leaves a good review for the casino site since they resolved the query quickly on this forum.
Seeing this many users get attracted to the casino site since customer service is the first thing most people look at while joining a casino site.