Personally, sorry no I don't. All I could suggest is reaching out to our support team to see if there is any way they can assist.
You can open a live chat through our wiki:
https://wiki.energi.world/en/homeor you can email
support@energi.world with as much information about the transaction as possible for the team to have a look.
Energi Support has already looked into it and confirmed the TX and stated they couldn't so anything else to help...So far still at a loss.