Did they tell you why they suspended withdrawals for your account?
I can see from the first and second images you posted that their support responded to you via email but the images are blurred and we can't read the text.
Please, if you don't mind, post a clearer image or quote your conversation with them here.
I also suggest you remove the ticket number from OP. As Rikafip said, Kucoin don't have an official representative here on the forum so there is no need to share the ticked number.
I'd like to give an opinion and also want to know the reason because I'm currently trading on Kucoin but the two images you provided to us is very blurred and I have a hard time reading what's on it.
You have to type the messages for us to know what Kucoin support replies are and have an idea of why this happened to your account, the amount is huge and that's really a cause of concern, this is a bad position you are in now you are in profit and your profit is dropping because of the market situation and you could not do anything.