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Quote from: entebah on March 05, 2022, 07:26:10 PM

really you don't have any email regarding that? just like you i already have an account that i made but never do any deposit for 6 months
but they send me an email that if i don't deposit my account will be closed and i think they send it a few times before they close my account

No, I didn't receive any email regarding my account closure at the moment. I was receiving messages about the promotion on my email account which was connected with the account. I had received the last promotional message on November 2019. I hadn't received any message about the account closure. But I had found that my account was closed by FortuneJack when I was trying to login to my account on the next year. I know FortuneJack inform users few many times before closing their account now. Maybe the system wasn't same in the past.

No it was not because it's literally the same thing that has happened to me. They don't want to help in any way, and don't respect their own TOS.

Could you please tell me which ToS rules FortuneJack does not follow in your opinion?
Because when it comes to email notification, I doubt that it is their duty.
Unfortunately, but if they have such rules in their Terms of Service (I mean closing account after 6 months of no deposit, or 12 months of no login), you won't be able to do anything about it.

TOS:
We will use reasonable efforts to reach and notify You about the removal of funds via the most current contact details You have provided to us.

If an email notification is more than reasonable efforts, then i'm lost.
Anyway, they won't pay me. Just wanted to share my story and maybe remind gamblers to keep track of their accounts.