Quote from: Dragon1748 on Today at 03:41:13 AM

Quote from: Garudha on March 10, 2022, 02:17:34 AM

Quote from: Dragon1748 on March 09, 2022, 10:01:15 PM

Still nothing from KuCoin support... They continue to look at the wrong TX.

This is for lost TX from 1/10/22 and ticket has been open since 1/26/2022.

PSA: Double check which exchange you want to go to as KuCoin might just lose a TX and make you wait months to get any support... Not FUD but a PSA!

I understand. In all the years I have been using Kucoin I have never had any problems. But recently I had an open ticket with a recognized Exchangue for more than 1 month and a half. It was uncomfortable to have to wait so long. Fortunately I got a response from them and was able to solve the problem. Sometimes being patient is the only thing we can do in some situations.

Figured I'd share that I finally got that ticket resolved.. on day 71! Not only will NRG make you wait on principal to get your coins now Kucoin makes you beg for your coins for another 71+ days before you can do anything with them.

it is good to know that you have been able to solve, these are circumstances that sometimes you have to be patient, you will always receive attention from the energi team when any problem arises, thank you for your understanding, the 5 thousand confirmations are a method of security that so far has had effect