I didn’t contact the mods because it’s a minor VPN use for a few minutes just to claim my free spin. I was scared at first that I will not gonna claim it because I try multiple IP from different country but most of them didn’t work especially in the Asia region IP. I manage to open the slot using Canada IP by just free VPN by hoxx extension in chrome.
In regards with the bonus, I believe you will need to wager a certain amount of money in able to receive this kind of exclusive promotion. My account is 1 level above joker level when I leave it for almost 2 months after the Christmas event.
VPN is always a bit scary. For me it is almost always "no internet connection" after a while to join the website, I think after a while I can't use the same VPN from the same location so I change it. I do Asian at one point, America's another, European another and keep changing that constantly.
I am glad to hear that you resolved your issue and things are looking good again for you, I would be scared too if I had a problem with the casino that I have money in as well. Not that it hasn't happened to me before, from legit places to scammers, from exchanges to casinos I had plenty of problems so I know that feeling of fear from not seeing your money ever again.
Thank you and I'm very happy to successfully withdraw my balance without a problem (finger crossed). Although the use of VPN is not really bad if you are not using it to dodge Casino rules because its main purpose is to give privacy to user IP. The only problem is if you are using a VPN that using the common IP which other user used too on the same casino to create account. This will give you a headache if you are lucky enough to connect with accounts that abusing promotion of the casino.