I didn’t contact the mods because it’s a minor VPN use for a few minutes just to claim my free spin. I was scared at first that I will not gonna claim it because I try multiple IP from different country but most of them didn’t work especially in the Asia region IP. I manage to open the slot using Canada IP by just free VPN by hoxx extension in chrome.
In regards with the bonus, I believe you will need to wager a certain amount of money in able to receive this kind of exclusive promotion. My account is 1 level above joker level when I leave it for almost 2 months after the Christmas event.
VPN is always a bit scary. For me it is almost always "no internet connection" after a while to join the website, I think after a while I can't use the same VPN from the same location so I change it. I do Asian at one point, America's another, European another and keep changing that constantly.
I am glad to hear that you resolved your issue and things are looking good again for you, I would be scared too if I had a problem with the casino that I have money in as well. Not that it hasn't happened to me before, from legit places to scammers, from exchanges to casinos I had plenty of problems so I know that feeling of fear from not seeing your money ever again.
some websites block VPN IPs and won't let you access or some functionality will be blocked
common with banks but happens with many others...