1- As per terms and conditions you can ask the customer anything in the name of KYC. Stake forces users to submit passport or their balance is gone. You can start asking "letter from the president" else your funds are gone.
That would surely lift most of the complaints off, but back in 2015 our intentions were to make as anonymous casino as possible (when crypto and all that stuff appeared).
Ain't much changed since then - we added email KYC and that's all what have changed about anonymity.
FAQ for the complaintswhat about my case?
hello 1xbit
Your security team answers automatically every day. 'Your request has been sent to the specialists, wait for the answer.
but 45 days passed they couldn't find a solution and now my account has been closed. I also sent you a pm
please tell me why and give me my money (my english bad sorry)
id number: 13112599
You have not getting the answer about "The Team Decided to stop collaborating in your account as you broken their Rules?" this has been the answer for everyone who has been accused of cheating and abusing their site?
But since OP already give answer , maybe he'll answer yours also sooner.
and Hoping that you are not one of the Accused Cheater that will never get any amount from the team even your deposit amount .