1- As per terms and conditions you can ask the customer anything in the name of KYC. Stake forces users to submit passport or their balance is gone. You can start asking "letter from the president" else your funds are gone.
That would surely lift most of the complaints off, but back in 2015 our intentions were to make as anonymous casino as possible (when crypto and all that stuff appeared).
Ain't much changed since then - we added email KYC and that's all what have changed about anonymity.
FAQ for the complaintsWhats wrong with you? You are writing here off topick posts to any random member, and you are not answering why cannot still login to my account and get back my 500 usd in crypto?
my account is locked 2 months already from January 23. 2022
I am unable to login to my account so many times, i sent many emails but they dont want to give me access to my account. I have only one account on 1xbit.com, first time there, deposit so much money 500 usd in cryptocurrrecny and now i am not able to login and get back my money. help me please if official 1xbit is here.
my account user is 379210585
they are not responding with months, what betting casino and website is this?