the screenshot I uploaded even the support said themselves I am not obligated to KYC
Have you read the full message of their support? It is true that you aren't obligated to complete the KYC verification. But they have also mentioned that the restrictions will stay active on your account and you won't be able to withdraw your funds if you don't go through the verification process.
No way to go but do a KYC you cannot hire someone to do a KYC for you because your issue has been exposed it's now settled that they are not trying to scam you but it's your action that caused you to lose your $40k you have to request the support to just refund you, you are now on their mercy if they will grant your request.
We have so many posts, discussions, and advice here of violating the rules and not taking into consideration the TOS and this is one costly mistake for not reading and understanding the rules.