Quote from: Slow death on March 20, 2022, 10:03:23 PM

Quote from: bambolina on March 20, 2022, 09:27:25 AM

It has been 3 weeks i have won and i personally do not know how long this sort of investigations work as never found myself in a situation like that and of course the situation is stressful and i shouldn't be made feel like i am doing anything wrong, and the casino said this a standard procedure for them.

I actually already sent an email to wazman and they haven't replied yet , thank you very much and not worries i am on it as this is a lot of my money so understandably you might not understand how i am feeling about it.

unfortunately this has been a black spot on the internet stuff, some casinos and exchanges are always lacking in speed in solving customer problems.. i wonder what kind of super investigation is this that takes 2 or 3 weeks to finish and give the results? We are not talking about war crimes investigation or a murder or kidnapping to justify that it is something complex and for that reason it needs to take some time, we are talking about investigation of a possible problem in a game. Is something unacceptable this whole delay

Exactly.
If players doubts that the games are rigged or they think the games are not provably fair there is nothing that can be done, but when the players wins the casino think u cheated.
As I mentioned before i don't have issues about the investigation as i know they will never find a bug made by me or even less luckily that I made or use a software.
What the casino should do is at least give a real eta as 3 months is unreasonable time ,especially because I have played only one slots and signed in this site for 2 months and I dud not play every day fir 2 months.
I personally don't trust the casino because I had to open a scam and a complaint post i two site for the casino to let me know why they blocked my account. If I didn't my account would have been blocked without even receiving an email of explanation and this is wrong.
The casino must be transparent and respect the fact that me the player should be kept informed.