Quote from: shasan on March 22, 2022, 03:34:48 PM

Quote from: Serj Nazar on March 22, 2022, 02:41:06 PM

Scammers disguise themselves as a stock exchange. When you deposit your money, they block your account, ostensibly to check documents, while any documents sent are answered with "photo changed".
In the support service, there are most likely robots who always answer either "you still need to wait" or "you sent the modified photos." I believe that such an "exchange" should be blocked on all resources, such as Coinmarketcap.

How many exchange site you will block? And if you block all the exchange site who asks to verify your identity, then how you will trade? Regarding this robotic answer, many exchange site even on facebook frequently questions answered by the robot but robot cant answer all the question. Robot can only answer those question which has been set by the site admin.

I have nothing against KYC and I pass it on all exchanges. The problem is with HitBTC. They specifically do not allow you to pass the KYC in order to prevent the withdrawal of money.

I post the correspondence with HitBTC support:

Quote

YOU DONT VERIFY MY DOCUMENTS, WHY? And my account is protected with 2fa from first day! I tried send to you my document 4 times.

Quote

Dear Trader,

Thank you for your reply.

You can check when your account was created and when you enabled 2FA on it on the Settings page - "Security" tab - "Your recent activity" section.

Kindly note that only the original images and files can be accepted for the verification procedure, and the images that you've been uploading have been edited or manipulated in some way, so they cannot be accepted.

Please take and upload the original photo of your identity document and the original selfie, without making any changes to them.

Don't forget to click the "Request Verification" button after making necessary changes to the KYC form.

Please let us know if you have any questions.
--
Best regards,
Diana Vargas
HitBTC Support Team

Quote

I don't making any changes to photo and selfie. If you want, you can call me by Skype video calling and see my face and my documents.

Quote

I made a new scan of my passport and a new selfie. Please verify my account.

Quote

Dear Trader,

Thank you for being patient while I looked up your KYC status.

As far as I can see, our Compliance team has received your request. We are now carefully checking all the provided information & documents. This step is vital, and it can take some time.

Our Compliance Department will be in touch with you as soon as they complete the process.

We appreciate your patience and understanding, and in the meantime, we are here for you. So if you have any questions, please feel free to ask.

--
Best regards,
Domingo Herrera
HitBTC Support Team

Quote

Why you are cancelled my verification? I made selfie as well as I can with professional Canon camera. I can read every symbol on my passport on selfie. whats wrong? I spent a lot of time for selfie and mad 5 or 6 selfie for you. How long it will be going on?

Quote

I don't understand what I can do at all. I take such high-quality selfies as technically possible. In my selfies, you can see every symbol on my passport and every hair in my beard. My passport was scanned at 600 DPI and a higher quality scan cannot be made. I get the feeling that you just want to steal my funds in the account and prevent me from withdrawing them. Maybe it's because I'm Russian?

Quote

Are you ignore me?

Quote

Dear Trader,

Thank you for keep in touch with us.

As far as I can see, our Compliance team has received your request. We are now carefully checking all the provided information & documents. This step is vital, and it can take some time. We´ll come back to you as soon as possible.

Thank you for your ongoing cooperation and understanding.
--
Best regards,
Mariana Santos
HitBTC Support Team

Quote

are you ignore me?

Quote

Dear Trader,

We appreciate your contact to us,

As mentioned on our last reply, your request is carefully being checked, and it can take some time. We will kindly ask you for your patience one more time.

Thank you for your ongoing cooperation and understanding.

--
Best regards,
Ismael Díaz
HitBTC Support Team

Quote

why don't you answer me, a week has passed?

Quote

Dear Trader,

Thank you for your reply.

As far as I can see, our Compliance team has already checked your verification request and provided you with an update on March 10, 2022. Please check their comments on your KYC page and update the required information accordingly.

Please let us know if you need any help with that.
--
Best regards,
Diana Vargas
HitBTC Support Team

Quote

I have told you many times that your KYC system is not working. Your robot answers the same to any photo. Now you are holding my money and not letting me withdraw it. Your KYC system is impossible to pass, although on other exchanges (Binance and Bittrex) I passed it without any problems using even a cheaper camera. Can you manually check my photos? if necessary I can record a video or hold a video meeting. I have tried many times to pass your KYC and it does not work, although the quality of my photos is the best.

Quote

Dear Trader,

Thank you for your reply.

Please note that all of the information provided for the verification procedure is manually checked by our Compliance team. However, please let us double check everything to make sure that no mistake has been made by accident.

I'll contact you via email as soon as I have any update for you. Thank you for your patience.
--
Best regards,
Diana Vargas
HitBTC Support Team

Quote

Dear Trader,

Thank you for your patience.

Unfortunately, the photos that you've provided cannot be accepted as they have been modified. Kindly note that only the original images can be accepted for this procedure.

To continue the verification procedure, please provide us with original images.

Don't forget to click the "Request Verification" button after making necessary changes to the KYC form.

Please let us know if you have any questions.
--
Best regards,
Diana Vargas
HitBTC Support Team

Quote

You're lying, they haven't been changed. What is original photography? Do you need RAW from a camera? Negatives? Can the film be sent to you by mail? Maybe you are just scammers and want to steal my money?

Quote

Dear Trader,

I'm sorry to hear about this impression.

Please upload a photo that hasn't been edited or modified in any way. If you're experiencing difficulties with it, simply upload it straight to KYC form.

Thank you for your cooperation.

--
Best regards,
Alex Biescas
HitBTC Support Team