It seems to the precise website to avoid... just take a look at the scam allegations against them. I would say that I am not at all surprised about the support he is giving to help with the promotion of the 1xbit scammers because receiving the signature fee would trump any level of moral obligation on their part. With that in mind what would he say about the responsibilities of the 1xbit customer support and would he really even care?
Your problem is that you don't understand what customer support is and what its responsibilities are, and what you should report to the security team with.
Then can you tell us the responsibilities of the customer support? I thought they're existing to solve the problem of their users.
Its understandable why you're defending 1xbit, the reason is pretty obvious. But its not a type of casino that you can recommend to gamblers, be honest.